When you are running a business, especially an industrial kitchen or restaurant, you cannot afford to have downtime. That is why we are available to our clients 24 hours a day, 7 days a week, 365 days a year – to ensure that you experience minimal downtime, if any at all. In addition, we always have spares readily available so that we can immediately do repairs and maintenance on your extraction system.

Which spares do you stock?

Our shelves are always fully stocked with various types of spares, such as motors, starter boxes, fans, fan blades, silencers, vertical discharge units and filters.

When can I contact you?

We understand that the restaurant industry is always operational – and so are we! No matter the hour – whether it’s a weekend, public holiday or festive season – IKCS always has a team on standby to assist you with any extraction service or emergency. We waste no time, and you have our guarantee that, should something go wrong, your establishment will be operational again with minimal downtime.

What do you need from me?

To speed up the process, please have the following information on hand when contacting IKCS:

  • Your physical address or GPS coordinates
  • Your contact details as well as an alternative contact number
  • Your name and that of an alternative person or manager who is aware of the situation
  • Details or images of the hardware which requires our immediate attention

If you are unsure of what the problem is, don’t worry – that’s what we’re here for! Our service team will run you through a quick questionnaire to determine which spares might be required to assist you on site.