SERVICES
24-HOUR BREAKDOWNS
WHY DO I NEED
this service?
We understand that extraction system breakdowns don’t adhere to “business hours” – and downtime during peak time can cause your business extensive financial loss. That is why we are available to our clients 24 hours a day, 7 days a week, 365 days a year – to ensure that your restaurant experiences minimal downtime, if any at all. We are the fastest operator in the region, and have a proven track record for getting business up and running within a matter of hours – even during the festive season, when parts are hard to come by. In addition, we always have spares readily available so that we can immediately do repairs and maintenance on your extraction system.
#DidYouKnow It is against the law to operate without a functioning motor/fan on your extractor system! Luckily IKCS has a store room full of motors to get your business moving again.
Which spares
do you stock?
Our shelves are always fully stocked with various types of spares, such as motors, starter boxes, fans, fan blades, silencers, vertical discharge units and filters. Even if the suppliers are closed, we can provide you with a loan piece to get your business up and running instantly.
When can
I contact you?
We understand that the restaurant industry is always operational – and so are we! No matter the hour – whether it’s a weekend, public holiday or festive season – IKCS always has a team on standby to assist you with any extraction system emergency. We waste no time, and you have our guarantee that, should something go wrong, your establishment will be operational again with minimal downtime.
What do you
need from me?
To speed up the process, please have the following information on hand when contacting IKCS:
• Your physical address
• Your contact details as well as an alternative contact number
• Your name and that of an alternative person or manager who is aware of the situation
• Details or images of the hardware which requires our immediate attention
If you are unsure of what the problem is, don’t worry – that’s what we’re here for!
Our service team will run you through a quick questionnaire to determine which spares might be required to assist you on site.
CONTACT US
PAUL LUCAS 082 325 1949
INFO@IKCS.CO.ZA
